We are delighted to have you as a client of NetStripes. One of our core values is “customer success” and we will do all in our capacity to make this project a successful one for you.
As mentioned in achieving our combined goals of high quality, timelines and affordability we need to work as one team.
The following steps will articulate the support we need from you in achieving these goals during this project. The below will also form the terms of engagement for this project in making this process as smooth as possible.
Draft design will be sent to you for your feedback and approval within a specified period from the receipt of the confirmation payment.
In ensuring the project is kept to timelines, the client to provide approval or any request for changes within 3 business days of receiving our draft design. Maximum time for design approval or request for any changes should be no longer than 3 days (due date) and any subsequent changes need to be approved within 24 hours (revised due date) of the change being sent to you.
If no feedback is received within the given time, NetStripes will send a reminder on the revised due date. Additional fees may be incurred due to continuous delays in providing approval.
The above conditions also occur on any other approval scheme throughout the project cycle.
Changes in design are generally not recommended once the development begins as it hampers project deadlines and incurs additional effort and cost. Any such changes will be quoted for separately at a nominal rate of $99 an hour.
Features requested once the project has commenced will be quoted separately. All changes should ideally be made prior to the completion of design in avoiding delays and additional costs
Design Revisions – NetStripes will provide at no extra cost to the client up to one revision for Solopreneur Web Packages and two revisions each for Homepage design and Inner Page designs to clients for Platinum, Platinum + and Innovation Suite Web Packages. Text revisions are not considered revisions.
Content: The client is required to supply images and content required for your website. We will advise you of the required content via email or through a document referred as the “Content Calendar”. The content may include, but is not limited to, photographs, written copy, logos and other printed material. In achieving timeline and cost related goals of the project, the timing of the content required is provided to the client within a week of confirmation. It is important the content is provided within these timeframes to ensure smooth progress. Yes content delays impact project timeline.
Continued delays in providing content and approval - Clients are advised that delays in providing content or approval has an impact on project completion costs due to increased cost of resources in coordination, design and development. Every week the project is delayed due to delays in approvals and content delivery will incur a nominal fee of $150 per week.
Domain - If you do not already have a domain name registered, you will be required to register a domain name of your choice. If you would like us to do this for you, it can be done at an additional service fee of $75– excluding your domain cost and GST.
If you already have a domain and wish to continue using the same domain for your new website, you will be required to provide domain credentials the latest by 7 business days from your new website launch date. We will not be liable for any delays or other technical issues related to moving your domain records from your existing provider.
Web Hosting - Our monthly payment plans for Solopreneur includes web hosting.
If you do not already have a web hosting provider, you will be required to purchase a hosting package from a web hosting provider of your choice and provide us such details at least 7 days prior to the date required for your website to be hosted and available on the world wide web. We will be able to provide you with a list of providers if required.
In case you decide on NetStripes hosting your website through our preferred provider, it must be noted that NetStripes cannot be responsible for any kind of hosting/server issues of the hosting provider that may occur. This service is only provided on request and we will not be able to provide complimentary support in relation to resolving any hosting related issues.
Email Hosting - While most web hosting providers offer a certain number of email accounts (if not unlimited) included in their packages, we do not recommend our clients combine their web and email hosting with the same provider. The reason for this is to avoid significant issues of single point of failure. This means when you have one provider for both website and email, if your website is down due to server issues, your email system will also not work and vice versa. You will need to assess the risks of your email system being linked to your hosting provider and your website.
As an alternative, if required NetStripes are able to provide you with a list of suggested email hosting providers for your consideration.
If the need does arise NetStripes will be able to assist you in setting up your email configurations at a nominal cost.
Alternatively, you may contact the provider yourself for configuration.
In the case that you need our assistance for email configurations, you will be required to provide Administration details of your email hosting provider at least 7 business days before we launch your site.
Ownership of Code and Content - Once all payment instalments are made in full for the website package you have subscribed for and any other additional features requested, the ownership of the website which includes design and development of your website will be transferred to you irrevocably. Your right to use the website immediately ceases and the licences granted under this agreement terminated if you do not pay your instalments on time and NetStripes shall be entitled to immediately remove all website material from your web hosting provider and computer.
Ownership of intellectual property rights- You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other material that you supply to us to include in your website or web applications.
You must indemnify us and hold us harmless from any claims or legal actions related to the content of your website.
Consequential Loss - We shall not be liable for any loss or damage, which you may suffer which is in any way attributable to any delay in performance or completion of our contract, however that delay arises.
Backups - You are responsible for maintaining your own backups with respect to your website and we will not be liable for restoring any client data or client websites.
Disclaimer - To the full extent permitted by law, all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise (other than the express provisions of these terms and conditions) relating in any way to the services we provide to you are excluded. Without limiting the above, to the extent permitted by law, any liability of NetStripes under any term, condition, warranty or representation that by law cannot be excluded is, where permitted by law, limited at our option to the replacement, repair or resupply of the services or the payment of the cost of the services that we were contracted to perform.
If you are in agreement of the above please be good enough to pay the advance of confirmation in order we can proceed with the development of your website.
Your NetStripes Team