Sleep easy, our tech support plans have you covered!!

3 KEY REASONS TO HAVE TECHNICAL SUPPORT!

  • KEEP YOUR WEBSITE SECURED
  • GET YOUR MANDATORY SOFTWARE UPDATES
  • INNOVATIONS AND IMPROVEMENTS TO YOUR WEBSITE

Our support experts will work to identify the best support plan suited for you.


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KEEP YOUR WEBSITE SECURED

30,000 websites get hacked daily around the world. Don’t let this happen to yours.

With NetStripes’ Support Plan, your website will be ensured ultimate security from hacking, malware and other malicious activity. Providing your online business with regular backups will help restore your website so even when compromised, you won’t lose everything.

Regular backups will help you recover from:
• Hacking attacks • Data corruption • Server Failure (including the 8 hours of failure that is not guaranteed by hosting companies)

Protect your business, brand & yourself. Request your NetStripes Support Plan now!

GET YOUR MANDATORY SOFTWARE UPDATES

All software is regularly updated. This is important for improving reliability and bug fixes, adding features and functionality but also to protect against ever increasing hacking attacks.

It is essential whenever there is an update released for Wordpress (the software platform that your website is built on) that your website is updated to run on the new version of Wordpress.

INNOVATIONS AND IMPROVEMENTS TO YOUR WEBSITE

When your business grows, so does your website. An updated website is an asset to any business, and we want to help make sure your website stays up to date with the least amount of effort on your part.

In addition, if you have any new innovations that you want to add to your website, we'll help you implement them with our highly personalized level of service! All you have to do is send us an email with your requirements and our expert developers will ensure it is completed on time to your satisfaction.

WHAT'S INCLUDED?

Support Services Offered,
  • Content updates

    You provide the content, we'll do the rest!

  • Adding new features

    Need an upgrade? Payment Gateways, Booking system, Live chat etc

  • Bug fixing caused by third party plugins

    We resolve third party issues fast.

  • Maintenance tasks

    SSL updates, Wordpress version and plugin updates

  • Technical advice

    Guaranteed the best solutions and workarounds in the market.

CHOOSE THE BEST SUPPORT PLAN FOR YOUR BUSINESS

  • SURVIVAL PLAN

    249 /6 months

    Additional hours AUD 99/hr

    excl GST

    Need us to maintain the basics of running a website for you?

    This package will suit your Solopreneur website to get your security basics correct.

    Essential Support

    Basic essentials for your business

    30 minutes of support services

    One time complete backup(5 Gb)

    4 hr response Time

  • PRIORITY PLAN

    1399 /6 months

    Additional hours AUD 90/hr

    excl GST

    Need to take a break from technical issues and focus more on your business?

    This package will suit you well to get you geared up and maintain your website.

    Priority Support

    We treat you with priority

    3 Hours of support services

    Weekly backups up to 3 weeks (5 Gb)

    2 hr response Time

  • VIP PLAN

    1949 /6 months

    Additional hours AUD 75/hr

    excl GST

    Giving serious business owners all the technical support they need.

    This package will suit you well if you need the experts to look after your website.

    VIP Support

    Hourly support based on the duration

    5 Hours of support services

    Weekly backups up to 5 weeks (10 Gb)

    1 hr response Time

NEED HELP?

Just leave a message and we'll get back to you soon. Easy!

1300 10 8880 | [email protected]

JUST A FEW OF THE REASONS TO CHOOSE US

  • Responsiveness
  • Personalised service tailor-fit to your needs
  • Expert advice
  • Quality and service you can rely on

All prices are subject to GST at applicable rates and are in Australian dollars. (GST is applicable to Australian customers only).
Payments are via direct debit and will be made monthly over a 6 month period.
The success of plans is dependent on extensive cooperation by customers.

Integrations to Spur your growth

Find the specialised software that’s right for your business.
Choose from inventory management, invoicing, time tracking and more.

One-off support for your quick fixes

If you only want a quick fix without the security and backups, these support packs are just the thing you want.

These support packs will help you to get you started and resolve your immediate issues. We will be covering all basic technical support activities under support packs.

2 hours pack

AUD 290 excl GST

8 hours pack

AUD 960 excl GST

15 hours pack

AUD 1500 excl GST

25 hours pack

AUD 2250 excl GST

NEED HELP?

Call us now at 1300 10 8880 or by email at [email protected]

Frequently Asked Questions

Why do I need a Support Pack?
Is hacking really a threat to me?
Do I really need to be worried about server crash?
Why do I need to update my WordPress version?
Which software need constant updating and why?
What is an SSL Certificate? Do I need it on my website?
show more

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